The Knights of Columbus Case Study Example | Topics and Well Written Essays - 3000 words

The Knights of Columbus - Case Study Example According to the research findings, the Knights of Columbus has over 1200 employees and a revenue turnover of over $1.2 billion.The services provided are insurance and financial services that are aimed at supporting the families that are affected by the death of their loved ones. The organization has over 1.7 million members and over 13000 councils in countries such as the Philippines, Canada, Mexico, Guam the Bahamas, Virgin Islands, Cuba, the Poland Dominican Republic amongst other states. The main purpose of its existence is that of instilling practical Catholic discipline on its members so that they can understand the norms and beliefs of the religion. Knights of Columbus also promote Catholic education and charity to its members so that they can learn how to carry out their activities in the future. The core values of this organization are charitable work, Catholicism, and acts of volunteering. For example in the year 2003, over $130 million efforts were contributed and over $ 6 0 million hours were contributed to the church and other projects. They promote the intellectual and social integration to its members through the provision of education, charitable work, social welfare and relief in both the war and the public domain. With time Knights of Columbus was able to venture into the insurance industry whereby they were to offer financial compensation to its members in case a financial loss occurred. According to Anderson, the main mission of the Company is to protect the interests of the Catholic families with life insurance. A service refers to the work done by people on behalf of their customers so that they can derive some benefit from it. The management of the organization issues insurance policies to its customers in form of thousands of dollars who are of ages 18 to 60 years so that they can benefit from the services provided to them within the stipulated period of time. It also ensures that its members do not have financial difficulties when they f ace problems that are related to death or illness. The service interaction refers to the process of identifying a service that can allow a provider to question the principal concerning pertinent information so as to clarify principals' preferences of different kinds of information that can improve on their living standards. These services are provided to the customers so that they can fulfill their needs and desires within a stipulated period of time. The management of Knights of Columbus is expected to compensate the members who incur losses since they contribute on a monthly basis to cover for any uncertainties that occur during their stay in the organization. Service Chain analysis is a strategy that is used by a business organization so that they can have a competitive advantage over their customers.